Terms and Conditions

Website Terms & Conditions


This is the official website of MusicHelps. By accessing our site you agree to our terms of access listed below (as updated from time to time).

General disclaimer

The content on our site is for information only. While we try to ensure that the content of our site is free from error, available to you when you need it, and free from viruses and unauthorised access, we do not warrant that this will always be the case, nor do we warrant the site’s accuracy, adequacy, completeness or its suitability for your intended use. The content on our site is not intended to be a substitute for commercial judgement or professional advice, and you should not act in reliance upon any of our site’s content, without first obtaining professional advice relevant to your circumstances.

How we use your information

When transmitting your personal information over the Internet, you should remember that the Internet is not a secure environment. Any personal information you transmit to MusicHelps may be used by MusicHelps to provide information to you about MusicHelps and its activities. Information you transmit to us to facilitate communication or access pertaining to our Backline services for music people will be kept in confidence and only used by MusicHelps and its partners to facilitate communication and supply of these services to you. We do not sell, publish or give away your information. Information about you provided to us can be used by us or our suppliers to carry out our business. Our policy regarding the privacy of your information is set out below.

Use of cookies

This site uses cookies to store authentication data on your computer. No information about you or your registration is stored in the cookie, only a random string of characters which is used to uniquely identify your computer over the Internet.

Use of our site

We grant you a non-transferable, non-exclusive licence to access this site and the information contained within the site. You will not use this site for any purpose which is illegal, objectionable, defamatory or which could potentially damage the reputation of MusicHelps, or reverse engineer, decompile or attempt to reverse engineer or decompile this site.


We disclaim, to the extent permitted by law, all liability or responsibility to anyone for any direct or indirect loss or damage that may result from your access or use of our site.

Changes to content

All content on this site (including these terms of use) is subject to change at any time.


Unless otherwise specified, the content on this site has been prepared in accordance with New Zealand law for the supply of products and services to persons resident in New Zealand only. The content of this site and any contracts formed with MusicHelps arising out of this site are governed by New Zealand law and the non-exclusive jurisdiction of the New Zealand Courts.

Links and indemnity

Please contact MusicHelps for prior permission if you wish to create a hypertext link to any page on this site. If you create a link to our site, you remain fully responsible for any consequences of that link, whether direct or indirect and you will indemnify MusicHelps against all loss, damage, liability, costs or expense arising from or in connection with the link, or arising from your inappropriate or malicious use of the site. MusicHelps accepts no responsibility or liability in relation to any content on other websites that are not under our direct control.

Privacy policy

Any information you transmit to us may be used by, collected and stored by us, to advise you of our products and services, or for any other purpose set out in these terms of use or otherwise authorised by you. We do not sell, publish or give away your information. In certain situations, we may be obliged to disclose information to law enforcement or other government agencies, for example in the event of an investigation into any activity that is illegal, or that may expose us to legal liability. We reserve the right to provide your information to third parties where it is necessary to do so in order to fulfil offers we make to you as part of promotions, competitions, transactions and other activity. You have the right to access and correct your personal information held by MusicHelps subject to the provisions of the Privacy Act 1993.

Intellectual property

The content of our site is protected by copyright and other proprietary rights and you will not copy, reproduce, adapt, or create derivative works from any information provided on the site in whole or in part without our prior written consent.

Competition Terms and Conditions


‘MusicHelps’ and ‘Foundation’ means The NZ Music Foundation Trust 2011.
The ‘Promoter’ is MusicHelps.
‘Disqualified Participants’ are:

  1. all MusicHelps employees, all employees of participating sponsors or promoters and/or advertising agencies and their Immediate Families;
  2. all people under the age of 18 years where the prize incorporates air travel, alcohol or entrance to licensed premises or any other element which would be illegal to supply to a person under the age of 18 years.
  3. ‘Immediate Families’ include spouses, Grandparents, Parents, Children, and Grandchildren whether by marriage, past marriages, remarriage, adoption, co-habitation or other family extension.

Entry, Winning the Prize, Responsibility and Acceptance Rules

These Promotion or Competition Rules (‘the Rules’) apply to all MusicHelps Promotions or Competitions (collectively ‘the Promotion’). The Rules may change from time to time.

  1. If a particular Promotion has specific rules or terms those specific rules or terms will apply if there is any inconsistency with the Rules.
  2. Unless otherwise stated in the above mentioned specific rules or terms, registration, entry or vote is limited to 1 per person. Where multiple registrations, entries or votes are acceptable, each must be made separately.
  3. Entry into the Promotion is deemed to be acceptance of the Rules and confirmation that the entrant has the necessary authority to enter the Promotion.
  4. The Promotion is open to New Zealand Residents only. Disqualified Participants may not enter in the Promotion.
  5. MusicHelps reserves the right to exclude any person from participating in the Promotion on reasonable grounds.
  6. MusicHelps reserves the right to refuse to award any prize to an entrant who MusicHelps decides (in its sole discretion) has violated the Rules, gained unfair advantage in participating in the promotion or won using fraudulent means.
  7. By participating, entrants grant MusicHelps exclusive permission to use their names, characters, photographs, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use.
  8. All entrant personal details must be valid and up to date and will be held by MusicHelps and may be used for the purpose of the Promotion and for future promotion and marketing purposes in accordance with MusicHelps Privacy Policy unless otherwise directed by entrants at the time of entry. Entries that do not include all personal details as requested on the means of entry may be accepted or rejected at the discretion of MusicHelps.
  9. Only the person who originally entered the Promotion can be awarded the prize (‘the Winner’).
  10. The Winner will be determined in the manner set out in the Promotion Terms and Conditions – if not specified then as determined by the Promoter who shall for this purpose be deemed the Judge.
  11. The Judge’s determination of the Winner will be final and no correspondence will be entered into.
  12. The Winner will be notified by email, phone (voice or text) or mail and must be available for the preparation of 
all publicity that may be required by MusicHelps. Where attempts to contact the Winner fail (eg when the Winner cannot be contacted by phone after three attempts or mail sent is returned) the Judge will select another winner. If, after successful notification, the prize is not collected within two months of being announced it will be regarded as forfeit. (Note: 3 attempts to contact will include individual calls to any numbers provided at the time of entry.
  13. The prize is not redeemable for cash or transferable. No other family members, friends, office associates or any other person will be able to participate on the Winner’s behalf. In the event that the prize specified in the Promotion becomes unavailable for any reason the Promoter may substitute a prize of like or equal value.
  14. Where the prize incorporates air travel, unless otherwise specified the air travel is economy class.
  15. Where the Winner is required to claim the prize in person and they must provide proper identification (eg driver’s licence, passport, birth certificate). If the Winner is under the age of 18 years their parent or guardian must give their prior written consent to the award of the prize.
  16. The Winner takes the prize entirely at his/her own risk and indemnifies MusicHelps in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the prize.
  17. The Winner is responsible for all insurance, tax or other costs that may be associated with the prize.
  18. MusicHelps reserves the right to amend, vary, extend or discontinue a Promotion at any stage, for any reason.
  19. MusicHelps takes no responsibility for any inability to enter, complete, continue or conclude the Promotion due to equipment or technical malfunction, busy lines, inadvertent disconnection, texts with a misspelt keyword, 
texts to an incorrect shortcode, Acts of God or otherwise.
  20. To the fullest extent permitted by law MusicHelps will not be liable for any loss or damage whatsoever (including but not limited to direct or consequential loss) or for personal injury as a result of Promotion entry or winning the Promotion prize.
  21. Where the prize is to be supplied by an entity outside MusicHelps control and that entity fails, for whatever reason, to supply the prize, MusicHelps has no responsibility for the provision of the prize and is not obliged to provide an alternative prize or to take legal action to require the prize supplier to provide the prize.
  22. Participation in the Promotion is deemed acceptance of these Terms and Conditions.

Ticket purchase terms and conditions

Any person who purchases, possesses and/or uses or attempts to use any Ticket sold by MusicHelps shall be deemed to have fully and irrevocably accepted and agreed to comply with the following terms and conditions:

  1. MusicHelps reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity.
  2. Any use of MusicHelps logo as well as designs found on the ticket and website must only be made after being granted prior written consent of MusicHelps or appropriate copyright holder.
  3. All persons attending a MusicHelps event, including children, must hold a valid ticket.
  4. There are no refunds or exchanges on any ticket or service fee (including but not limited to where a ticket has been lost, stolen, damaged or destroyed, or where the ticket holder’s personal circumstances have changed) except as required by applicable laws in the place of purchase. Ticket or service fees charged by MusicHelps in respect of each ticket are non-refundable, subject to your rights and remedies under the Consumer Guarantees Act 1993 (as amended from time to time). Nothing in this section limits or restricts any rights or remedies which the ticket holder may have at law.
  5. MusicHelps reserves the right to refuse admission or require the ticket holder to leave the venues, without compensation, in circumstances where MusicHelps considers it has cause, including, but not limited to, where MusicHelps considers the ticket holder has breached these Terms & Conditions or any law, regulation or rules applying to the event or venue.
  6. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from MusicHelps or any other authorised points of sale.
  7. Late arrival may result in non-admittance until a suitable break in the programme or non-admittance to the Event.
  8. The use of cameras, video and audio recorders, mobile telephones and pagers may not be permitted in certain events. All pagers and mobile phones, if permitted, must be turned off before entry.
  9. The ticket holder must comply with all security requirements of MusicHelps and the venue as a condition of admission to the event, which may include but not be limited to a search of a person and/or their possessions (including bags and clothing) and/or confiscation of prohibited items, at the time of entry to the venue. None of the following items may be admitted in the venue: beverages, glass bottles or food (unless required for health reasons) except where purchased at the venue. If concerned, please consult the venue. MusicHelps accepts no responsibility for any confiscated items.
  10. Your ticket may not, without the prior written consent of MusicHelps, be resold at a premium or used for advertising, promotion or other commercial purposes (including competitions, lottery prizes, fundraising events and trade promotions) or to enhance the demand for other goods or services.
  11. All children 12 and under must be accompanied by a responsible adult. Unless it is a designated children’s event, MusicHelps reserves the right to refuse entry to children under three years of age at its discretion.
  12. When collecting or presenting concession tickets or when entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not shown, you may be refused entry to the event.
  13. In the event that General Admission tickets are lost in the post, they cannot be reprinted due to the potential for duplication or fraud.
  14. MusicHelps may collect your personal information (including your name and contact details) in accordance with our Privacy Policy and may use your personal information for the purpose of notifying you of the charity’s news, events, competitions, fundraising appeals and improving our services.
  15. Credit card details are processed via an immediate exchange of information between MusicHelps via selected payment system intermediaries and the credit card user’s bank. The Foundation does not store your credit card information in any of our servers or systems.
  16. All ticket prices are shown in New Zealand dollars unless otherwise stated.