Privacy Policy

Privacy Policy for MusicHelps 

Effective Date: 1 April 2025

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MusicHelps ("we", "us", "our") complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us, or participate in our programs and services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of personal information depending on how you engage with us. This information may include:

1.1 Personal Identification Information

  • Name
  • Email address
  • Postal address
  • Phone number
  • Donation and transaction details
  • Reasons and supporting information for service requests

1.2 Non-personal Information

  • Browser type and version
  • Device information
  • IP address
  • Referring website
  • Usage data (e.g., pages visited, time spent on the site)

1.3 Special Categories of Data

We do not typically collect sensitive personal information, such as race, religion, or health data, unless explicitly provided by you for specific purposes (e.g., accessing the Wellbeing Service or Benevolent Fund).

2. How We Use Your Information

We use your personal information for a variety of purposes, including but not limited to:

2.1 To Provide Our Services

  • Processing donations, membership applications, and event registrations.
  • Communicating with you regarding your assistance requests or contributions.
  • Providing support and addressing inquiries.

2.2 To Improve Our Services

  • Analyzing trends and user preferences to enhance our services.
  • Conducting surveys or research to better understand our community and improve our offerings.

2.3 To Send Communications

  • Sending newsletters, updates, and event notifications (with your consent).
  • Responding to inquiries or requests.

2.4 To Comply with Legal Obligations

  • Complying with applicable laws and regulations, including tax and charity regulations.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who provide wellbeing services or other requested assistance such as tradespeople, payment processors or event organizers. These third parties are required to maintain the confidentiality of your information and use it only for purposes related to our services.

3.2 Legal Compliance

We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, or respond to lawful requests from public authorities.

3.3 In the Event of a Merger or Acquisition

In the event MusicHelps is involved in a merger or acquisition your personal information may be transferred as part of that transaction.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to safeguard your data, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can request corrections or updates to any inaccurate information.
  • Deletion: You can request that we delete your personal information, subject to any legal obligations we may have.
  • Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device to track your usage and preferences. You can manage your cookie settings through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

7. Third-Party 

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

The majority of our wellbeing services are managed by Southern Cross Wellness Partners.  Their full Privacy Policy can be found here (https://healthcare.southerncross.co.nz/workplace-health/workplace-health-privacy-statement)

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will post the revised version on this page and update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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MusicHelps New Zealand
Email: admin@musichelps.org.nz
Phone: +64 9 6232713
Postal Address:  181 Grafton Road, Auckland 1010

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By using our services, you consent to this Privacy Policy and the collection, use, and disclosure of your information as described.

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